Terms & Conditions

Product & Orders

• All product images are for reference only. All products are handmade; therefore appearance and color may differ slightly from the photo.

• All our pastries are best eaten fresh on the day they are received. If you wish to keep the pastries longer, please see our Consumption and Storage Guide

• As all orders are first come first serve basis, we cannot guarantee availability until full payment of your order has been made.

• The order is only confirmed when the full and correct payment amount is made.

• If you wish to amend your order, you are responsible for notifying us at least 2 business days in advance. We reserve the right to amend our quotation.

• By placing an order, you are acknowledging your understanding and agreement for us to use your personal data. We fully respect your privacy, and all data collected will be used only for the purpose of providing the product and service to you.

Payment, Refund & Cancellation

• Full payment is required up front for all orders.

• You are responsible to make the right amount for payment, no refunds will be made for incorrect payment amount.

• All payments are non-refundable and non-transferable. 

• You agree to pay for every order made and agree to indemnify us for all claims, costs, losses and damages whatsoever which we may suffer, sustain or incur in connection with and/or arising out of your placing orders including during any stage of our delivery service.

• We reserve the right to amend, cancel or decline your order, and we will notify you the reason for it. We will not be liable if we amend, cancel or decline your order or if we become unable to fulfill any order for whatsoever reason.

• If we are unable to fulfill your entire order due to unforeseen circumstances or circumstances beyond our control, we will notify you as soon as possible with full refund.

Pickup & Delivery

• The products you ordered must be picked up on the day you chose when you placed the order. We are unable to accommodate any changes to dates/ delivery details on your pickup day.

• Orders not collected within the designated pickup window may be considered forfeited if no prior notice is given. No refunds or exchanges will be provided in such cases.

• If notice is given in advance of a missed pickup window, rescheduling or paid delivery may be offered at our discretion, subject to availability. Items will not be held overnight unless otherwise agreed.

• Direct delivery will be done through our designated courier GOGOX. Delivery Costs will be paid up front by the customer when placing an order. No payment required upon delivery.

• After the products have left our premises, we are not responsible for any damage to the product during transport.

• You are responsible for providing a legitimate or accurate address that allows for deliveries. You will be liable for any delays, additional charges, or other losses as a result of inaccuracy of address or your failure to receive delivery for whatever reason. 

• If there are any changes to the delivery date and/or time, you are responsible to notify us at least 2 business days in advance. We will try to make the changes; however, we cannot guarantee changes as it is dependent on availability of product.

• If there are any changes to the delivery address or contact details, you are responsible to notify us 2 business days in advance. Only when you receive a reply from us, will this be considered a receipt of your notification of change. Any unsuccessful delivery as a result of incorrect or incomplete delivery information provided may subject you to additional charges should re-delivery be required.

• There will be no delivery or pick up services during typhoon signal number 8, black rainstorm or during weather conditions that may be at risk to the products or any person delivering your products and we shall be entitled to hold your delivery until we consider it safe to do so. We will contact you on alternate arrangements.

• We will not be liable for any performance, delays or failure to deliver by causes beyond our control, including but not limited to acts of fire, bad weather, unusual traffic delays, interruption or suspension of means of communication and/or transport, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failure.

• If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept signature by such person as an evidence of delivery and fulfillment of your order by us. You also accept assumption of risk and responsibility in the same way.

• You will be notified on delays or failure of delivery.